Shipping Policy

At Iris Lucy, we are committed to delivering your order quickly, safely, and transparently. Please review our shipping policy below for details on shipping options, costs, and delivery timelines.

1. Shipping Destinations

We currently ship to multiple countries worldwide.
If your location is not available at checkout, please contact us at service@irislucy.com for assistance.

2. Shipping Fees

We offer the following shipping options:

  • Free Standard Shipping on orders over $60 USD

  • Standard Shipping: $8 USD

  • Express Shipping: $16 USD

Shipping costs are calculated and displayed at checkout.

3. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a shipping confirmation email with tracking information.

4. Estimated Delivery Time

  • Standard Shipping: typically 7–15 business days

  • Express Shipping: typically 5–7 business days

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.

5. Tracking Information

Once your order is shipped, a tracking number will be provided via email.
Tracking updates may take 24–48 hours to appear after shipment.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.
These charges are the responsibility of the customer and are not included in the order total.

7. Delayed or Lost Packages

If your package is delayed or appears lost in transit, please contact us at service@irislucy.com.
We will work closely with the carrier to assist you and provide the best possible solution.

8. Incorrect Address

Please ensure that your shipping address is accurate and complete at checkout.
Iris Lucy is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

9. Contact Us

If you have any questions about shipping, delivery times, or your order status, please feel free to contact us:

📧 Email: service@irislucy.com

Our customer support team will be happy to assist you.